Shipping is calculated at check out. If there are extra shipping charges you will be notified.
Should the need arise; we will do our best to cancel an order at no charge provided that it is cancelled by 5:00 pm Pacific Time on the day of order. We work quickly to process orders, so please contact us immediately if you need to cancel an order. If an order cancellation request occurs after 5:00 pm on the date the order was placed, it is agreed that the customer will pay a minimum 5% cancellation fee. This is to help offset costs already incurred by BuyTelescopes.com. Special orders requiring prepaid deposits are subject to a 25% cancellation fee.
Returns & Exchanges:
All customer returns or exchanges must occur within fifteen (15) days of receipt of merchandise. All returns must be pre-authorized by an ATWB team member who will provide a Return Authorization Number (RMA#) if approved. The customer is responsible for all shipping charges related to the transaction.
A full or partial merchandise refund will be determined by ATWB upon inspection of the returned product. A minimum 5.0% fee will be deducted from the refund to cover processing costs. An additional restocking fee will be deducted from the refund if, upon inspection, it is determined that the returned product has been used and/or damaged by the customer, or is missing any parts, manuals, warranty cards, etc. Customer is also responsible for return shipping charges. Unfortunately, we cannot refund original shipping and handling charges unless an error occurred on our part in shipping your order. If a prepaid return label is provided, it will be deducted from the refund (in addition to the restocking fee). All returns must be received within 15 days from the date of purchase or they will be refused. Please do not return any order prior to receiving a return authorization. Returns that have not received prior authorization will be refused.
A refund check will be issued to the customer within fifteen (15) days of receipt of returned merchandise with an accompanying RMA number, or refunded back to the credit card used for the original purchase.
All returns of non-defective general merchandise are subject to a minimum 10% restocking fee. Special Order Items may not be returned unless they were damaged in shipment, are defective, or are incorrect due to an error on the part of ATWB.
Non-Returnable items include:
- Digital content (e.g., Electronic Software Downloads)
- Items that are damaged or abused
- Items that are missing accessories such as remote controls, cords and cables
- Opened computer software
- Stabilized binoculars
- CCD Cameras
A NOTE REGARDING INTERNATIONAL SHIPMENTS:
(Note: This applies outside the US and British Columbia)
Credit cards and bank checks will no longer be accepted for international shipments (outside the United States and British Columbia) for first time buyers. Wire transfers only for product and shipping. Once a history has been established with our company then credit cards may be used. Our wire transfer fee is $40.00. Import taxes and customs charges are the responsibility of the buyer.
We accept the following forms of payment: Visa, MasterCard, Discover, American Express, Direct Wire Transfer, Money Orders & Checks.
Anacortes Telescope & Wild Bird uses PayTrace® for all our Credit & Debit Card transactions.
Anacortes Telescope & Wild Bird collects appropriate sales tax on all orders shipped to customers within the State of Washington. Sales taxes on orders shipped outside of Washington State are the responsibility of the buyer.
Special orders requiring prepaid deposits are subject to a 25% cancellation fee.
Thank you for your patronage. ATWB is committed to your complete satisfaction. Please let us know if you have any questions. firstname.lastname@example.org