Shipping Charges
Shipping is calculated at check out. If there are extra shipping charges you will be notified.
Returns and Cancellations
All customer returns or exchanges must occur within fifteen (15) days of receipt of merchandise. All returns must be pre-authorized by an AGS team member who will provide a Return Authorization Number (RMA#) if approved. The customer is responsible for all shipping charges related to the transaction.
A full or partial merchandise refund will be determined by AGS upon inspection of the returned product. A minimum 5.0% fee will be deducted from the refund to cover processing costs. An additional restocking fee will be deducted from the customer’s refund if, upon inspection, it is determined that the returned product has been used and/or damaged by the customer, or is missing any parts, manuals, warranty cards, etc.
A refund check will be issued to the customer within fifteen (15) days of receipt of returned merchandise with an accompanying RMA#, or refunded back to the credit card used for the original purchase. Cancellations of orders will be refunded less a minimum 5.0% processing fee. Non-Returnable items include:
- Digital content (e.g., Electronic Software Downloads)
- Items that are damaged or abused
- Items that are missing accessories such as remote controls, cords and cables
- Opened computer software
- Stabilized binoculars
- CCD Cameras
A NOTE REGARDING INTERNATIONAL SHIPMENTS:
(Note: This applies outside the US and British Columbia)
Credit cards and bank checks will no longer be accepted for international shipments (outside the United States and British Columbia) for first time buyers. Wire transfers only for product and shipping. Once a history has been established with our company then credit cards may be used. Our wire transfer fee is $30.00. Import taxes and customs charges are the responsibility of the buyer.
We accept the following forms of payment: Visa, MasterCard, Discover, American Express, Direct Wire Transfer, Money Orders & Checks.
Payment Processing
Anacortes Telescope & Wild Bird uses PayTrace® for all our Credit & Debit Card transactions.
Sales Taxes
Anacortes Telescope & Wild Bird collects appropriate sales tax on all orders shipped to customers within the State of Washington. Sales taxes on orders shipped outside of Washington State are the responsibility of the buyer.